cancel
Showing results for 
Search instead for 
Did you mean: 
RogerIndependen
Level 1
16 10 0 0
Message 1 of 7
616
Flag Post

Solved!

No Sound on new Envy 750qe 420CTO Desktop

HP Recommended
Envy 750qe 420 CTO
Microsoft Windows 10 (64-bit)

I am getting no sound from my HP 2.1 compact speakers on  a newly set up HP 750qe desktop. I have tired all the trouble-shooting step;s suggested by HP Assistant but there is no change. What else should I try? I do not have additional speakers to swap in to test.

6 REPLIES 6
old_geekster
Level 16
Level 16
24,646 24,298 2,836 10,376
Message 2 of 7
Flag Post
HP Recommended

@RogerIndependen, welcome to the forum.

 

You should go into the Control Panel / Sound and assure that your speakers are set to default, if you haven't done so.  Here is the User Guide for the speakers.  Did you turn the switch on that powers the speakers and is it plugged into the correct port?

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
Paul_Tikkanen
Level 21
Level 21
129,386 119,563 19,531 29,860
Message 3 of 7
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer would be to make sure you have the speaker jack in the right port (the light green one).

 

Figure : Odense2 back I/O panel Odense2 back I/O panel

  1. USB 2.0: 2
  2. LAN (Ethernet)
  3. HDMI: 2
  4. USB 3.0: 2
  5. Audio: Line in
  6. Audio: Line out
  7. Audio: Microphone
RogerIndependen
Author
Level 1
16 10 0 0
Message 4 of 7
Flag Post
HP Recommended

It is in the green port. So that can nor be the trouble.

0 Kudos
RogerIndependen
Author
Level 1
16 10 0 0
Message 5 of 7
Flag Post
HP Recommended

And there was sound. Thankyou. The Speaker user Guide showed me where to turn on speakers.

0 Kudos
old_geekster
Level 16
Level 16
24,646 24,298 2,836 10,376
Message 6 of 7
Flag Post
HP Recommended

You are welcome, @RogerIndependen.  I thought that no power might be the problem since most speakers don't have an on/off switch.  I am glad that you are up and running!






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
0 Kudos
jancdkn
New member
1 1 0 0
Message 7 of 7
Flag Post
HP Recommended

Have single plug for hewlett packard computer-came out from terminal now cannot find proper terminal point to reconnect windows 8. Complete computer idiot.need help ?

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation