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AMJE
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No audio after recent Windows update

HP Recommended
Pavilion AIO PC 24-qb
Microsoft Windows 10 (64-bit)

The issue started couple of weeks before. Both built-in speaker and microphone were working fine.

 

Don't know when but I figured microphone was not working but built-in speaker was working fine. Now, I think it is after the BIOS update.

 

Then I looked for Windows and HP updates. Updated driver including one Realtek audio driver and other softwares.

 

After keeping the PC up to date with all drivers and windows updates, now both built-in speaker and microphone don't work.

I ran HP hardware diagnostics (F2 during boot up) and tried component test for speaker and microphone, both speaker and microphone seem to be working fine. Similarly, if I go back to a previous windows restore point, the built-in speaker works fine but not the microphone.

 

When contacted, HP support asked me to reinstall Windows 😞

Any suggestions?

 

 

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Byrneseye
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HP Recommended

My PS is a Pavillion PC 590-p000i

The HP and Windows 10 audio disgnostic tools don't offer a solution. They just run and run.

I no longer have audio through my headphones.

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AMJE
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Just wanted to update the thread.

 

I did a Windows 10 reinstall using "Reset This PC" tool. Both speaker and microphone are working fine, now. The downside is I had to reinstall all my previously installed applications and redo all the customization.

 

Microsoft/HP support should find a better and simpler way to address these audio issues. Windows re-installation is too much of a task for a simple sound issue when there is no issue with the driver (it is the same latest driver from Realtek before the Windows re-install). With most of the users Work from Home due the COVID19, re-installation is not an option.

 

 

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