cancel
Showing results for 
Search instead for 
Did you mean: 
jmduke
New member
2 1 0 0
Message 1 of 4
521
Flag Post

No audio after upgrading s5580t to Windows 10

HP Recommended
Pavilion Simline s5580t
Microsoft Windows 10 (64-bit)

Since upgrading to Windows 10 last week I have been unable to get audio from my computer. The icon in the system tray shows a pop-up that says, "No speakers or headphones are plugged in." If I open the Sounds control window, however, it shows that my speakers are plugged in. I can also unplug them and see the change in that window. I have run the audio troubleshooter and it says that the audio services aren't running. I checked that as well and they seem to be. I also believe I'm running the most up to date Realtek audio driver. I'll upload a screenshot of the windows I've used to try to troubleshoot the problem myself. Thanks.Audio Issues.JPG

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
21,018 21,005 1,275 1,302
Message 2 of 4
Flag Post
HP Recommended

@jmduke

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I would like to help

 

I suggest you try updating the Audio drivers from Device Manager

 

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Audio Inputs & Outputs and expand the List
- Look for Audio driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Audio driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
 

Also download the HP Support Assistant from this Link: http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl... and check for HP Updates

 

Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Keep me posted how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

0 Kudos
jmduke
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I am fairly certain I have the most up-to-date drivers. After searching myself, I used a program called Driver Easy to check for driver updates. I installed all updates suggested. I've also uninstalled both audio devices and restarted the computer several times. 

 

I tried to install the HP Support Assistant but got an error message towards the end of the installation. I'll include a screenshot of the message. After clicking okay, the progress bar under "Completing the installation" would fill completely and then start over. I tried twice and had to use the task manager to stop the process each time.

 

Thanks.HP error.JPG

0 Kudos
Barachiel
Retired
Retired
6,247 6,228 314 467
Message 4 of 4
Flag Post
HP Recommended

@jmduke

 

Thank you for responding,

It's great to have you back 😉

 

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

 

If that's the case, follow this link and try performing a push button reset, which would reset the notebook to the factory settings. 🙂

 

Let me know if it worked. 🙂

Barachiel
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation