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hmt00
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Message 1 of 3
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No audio after windows 10 update

HP Recommended
HP Envy h8-1414
Microsoft Windows 10 (64-bit)

I have updated audio drivers, uninstalled and reinstalled audio drivers, ran diagnostic tests, bought 2 new pairs of headphones (one USB and one 3.5mm audio jack) and I still do not have any sound on my computer. It is detecting every device I plug in, but I am not getting any sort of audio. I have installed the newest IDT Driver, as well as uninstalled my audio drivers to let windows install a default. I've been working on this for 2 days now, and desperatly need my computer audio fixed so I can get back to work.

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Paul_Tikkanen
Level 21
Level 21
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Message 2 of 3
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HP Recommended

Hi:

 

See if installing this W10 IDT audio driver gets the sound to work again.  Restart the PC after installing the driver.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

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hmt00
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I've already installed this driver

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