No audio

[Morgangrace]

I'm about ready to purchase a new computer I'm not able to get audio, I've gone through  the procedures, even brought it to Best Buy.my computer says there's no audio driver installed what to do? thanks

[The_Fossette]

@Morgangrace,

Welcome to the HP Support Community!

• What is the exact model for your computer?
• Have you tried connecting headphones and check whether you are getting audio?

Meanwhile, I recommend you download and install the audio driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c01912228

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Morgangrace]

Hi, I followed above suggestions, installing diagnostics troubleshooting, reinstalled the realto sound but to no avail, my sound icon says "no audio output device installed"  thanks in advance for your help

[Morgangrace]

Hi, so after reinstalling the realtec audio several times and troubleshooting and still no sound, my question is this :  Is there something in my tower that's broken, or is there something else that I could try to  save my computer?

[The_Fossette]

@Morgangrace,

I recommend you follow the steps in the below article and run a audio test to make sure that it is not a hardware issue.

https://support.hp.com/in-en/document/c03467259

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!