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No audio

HP Recommended
HP Pavilion All-in-One - 27-xa0188a
Microsoft Windows 10 (64-bit)

2 week ago I lost audio. I tried all the trouble shooting processes, then got in touch with a HP live chat technition which resolved the issue. Case Number 5049859052 . The issue has returned, and now cant seem to find the link to HP live chat 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Koala1304 Welcome to HP Community!


I understand that you are facing an audio issue.


Do not worry. I will try to fix the issue.


Please uninstall the audio drivers and then update the chipset drivers. Restart the computer and then install the audio drivers.


Also, update the BIOS.


Please click the below link to download the drivers.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!



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