No audio

[Melli4]

Hi, I too have the audio problem 'no audio device is installed' and tried the fix with the SWsetup folder. This did not fix the audio problem......are there any other fixes out there that have worked?

Thanks.

[Alden4]

Hi @Melli4,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're facing the "No audio device is installed" issue on your HP laptop, and the fix using the SWsetup folder didn't resolve it, there are several other potential solutions you can try.

Check Audio Settings

• Right-click the speaker icon in the taskbar and select Open Sound settings.
• Ensure that the correct output device (speakers or headphones) is selected.
• If the device shows as disconnected or missing, try reconnecting or restarting your laptop.

Update Audio Drivers

• Device Manager:
  • Right-click on the Start menu and select Device Manager.
  • Expand the Sound, video and game controllers section.
  • Right-click your audio device and select Update Driver.
  • Choose Search automatically for updated driver software.
  • If no update is found, you can also try Uninstall device (restart the laptop after) and let Windows reinstall the driver.

Reinstall Audio Drivers from HP Support

• Go to HP Support and search for your laptop's model.
• Download the latest audio drivers from the "Driver" section, and reinstall them.

Run Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot.
• Select Playing Audio and run the troubleshooter. Follow the on-screen instructions.

Check Windows Audio Services

• Press Win + R, type services.msc, and press Enter.
• Scroll down to Windows Audio, and check if it's running.
• If it's not, right-click and select Start.
• Also, ensure its startup type is set to Automatic.

[Alden4]

Check BIOS Settings

• Sometimes audio might be disabled in BIOS. To check:
  • Restart your laptop and press the necessary key (usually Esc or F10) to enter BIOS.
  • Look for any audio settings under the Advanced tab and ensure they are enabled.

Perform a System Restore

• If the issue started recently, try restoring your system to a point when audio was working:
  • Go to Control Panel > System and Security > System > System Protection.
  • Click on System Restore and choose a restore point before the issue occurred.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Melli4]

Hi Alden4 and thank you for your suggestions. Unfortunately none of them worked. 

I had previously contacted Microsoft Support via chat and after they investigated I gave him control of my computer. He did some type of reboot to my laptop. During the reboot there was a message on my screen that it was working on my registry. It took about 20 minutes to restart and when it did, I had sound. The next morning I had no sound. 

I did a 'Reset this PC' to see if it would restore the sound. It did not. I contacted Microsoft help again via chat and they took control of my laptop again and after more investigating he said it seemed like the audio driver was not installed and to contact HP for the latest drivers.

I downloaded and installed the drivers from HP support, there were 2 listed: Realtek High Definition (HD) Audio Driver for 12th/13th Gen CPU and Realtek High Definition (HD) Audio Driver. They did not fix the problem.

HPs Audio problem Diagnostics comes back with 'No Devices Connected' Then it wants me to connect the device and try again.

'Playing Audio' troubleshooter said it could not identify the problem.

The 'Audio Diagnostics' said no speakers were found and no microphones were found. There was a 'Test Audio' button but it was greyed out.

I have never created a Restore Point and I don't know if Windows does this automatically.

You also mentioned checking the system Bios, I hit the esc button and F12 while my laptop was starting but it just opened as usual.

I think I am running out of options 😞

[Alden4]

Hi @Melli4,

Thank you for your response, 

It sounds like your audio issue is persistent and might be related to hardware, BIOS settings, or deeper system-level problems. Let me guide you step by step.

Confirm Internal and External Audio Devices

• Check Internal Devices: Open Device Manager and expand the "Sound, video, and game controllers" section. Verify if your audio device (e.g., Realtek High Definition Audio) is listed.
  • If the device is missing or marked with a yellow triangle, the driver might be improperly installed.
• Test External Devices: If possible, connect external headphones or speakers via the headphone jack or Bluetooth to confirm whether it's an internal speaker issue.

Verify Audio Settings

• Right-click the speaker icon in the taskbar and select Sound settings or Open Volume Mixer.
• Ensure the correct playback device is selected.
• Check if the device is muted or set to 0 volume.

Reset the Audio Driver

• Go to Device Manager > Expand "Sound, video, and game controllers."
• Right-click on the audio device (e.g., Realtek Audio) and choose Uninstall device. Ensure to check "Delete the driver software for this device."
• Restart your laptop. Windows should reinstall a generic audio driver automatically.

Update BIOS

If your BIOS is outdated, it might cause audio hardware miscommunication. Follow these steps:

• Visit HP’s official website and search for BIOS updates for your laptop model.
• Carefully follow the instructions provided to update your BIOS. Be cautious, as interruptions during BIOS updates can damage the system.

Restore Default BIOS Settings

• Access BIOS by pressing Esc or F10 immediately after powering on the laptop (not F12).
• Once in the BIOS menu, look for an option to Load Defaults or Restore Factory Settings. Save changes and exit.

[Alden4]

Hardware Diagnostics

• Restart your laptop and press F2 or Esc during startup to access HP's diagnostic tools.
• Run the Audio Test. If it fails, this could confirm a hardware issue with the sound card or speakers.

Windows System Restore

• If Windows creates restore points automatically, you can revert to a point when the sound was working:
  1. Open Control Panel > System and Security > System > System Protection.
  2. Click System Restore and follow the prompts to choose a restore point. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support