• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-18-2018 09:38 AM

HP Recommended
Product: HP ENVY h8-1400 Desktop PC series
Operating System: Microsoft Windows 10 (64-bit)

After applying a recent security update to my Microsoft Windows 10 OS, my Beats Audio no longer works.

My Beats Audio icon is also gone

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2018 10:10 AM

HP Recommended

Hi:

 

See if installing this W10 IDT audio driver resolves the problem.  Restart the PC after installing...

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-18-2018 10:10 AM

HP Recommended

Hi:

 

See if installing this W10 IDT audio driver resolves the problem.  Restart the PC after installing...

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

Was this reply helpful? Yes No

‎01-18-2018 10:40 AM

HP Recommended

Thank you so much. My Beats Audio is back and working fine.

JC

Was this reply helpful? Yes No

‎01-18-2018 10:42 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.