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No sound HDMI in on Envy AiO 27b1XX

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Envy AiO 27b1XX
Microsoft Windows 10 (64-bit)

I have an Xbox connected to my Envy AiO via the HDMI in, and it has worked fine up until now. I get picture but no sound. If I have Windows running at the same time, sound from Windows is coming from the soundbar instead of the Xbox. 

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Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's no sound from the computer.


Don't worry, I'm here to help! To better assist you - 


1) Have you tried an alternate cable? 


2) Have you tried any troubleshooting steps before posting here?


While you respond to that, let's try these steps -


Solution# 1 Select HDMI sound output as the default audio device -


Configure the audio output when an HDMI cable is connected. This allows you to select HDMI as the default when you are using an HDMI connection. When you are not using an HDMI connection, the sound settings default to your computer's speakers and headphones.

1) Connect the HDMI cable to your computer and to your output device.
2) Right-click the Volume icon on the taskbar, and then select Sounds or Playback Devices.
3) The Sound window opens. On the Playback tab, select Speaker/Headphone or Speakers and Headphones, and then click Set Default.
4) Select the output device connected with the HDMI cable, and then click Set Default.
5) Right-click the output device connected with the HDMI cable, and then select Show Disconnected Devices. The HDMI cable must be connected when it is configured.
6) To view all the available sound devices, right-click any device shown in the Sound window and select the Show Disabled Device and Show Disconnected Devices options.


Solution# 2 Run Audio troubleshooter -


1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.


If the issue still persists, try updating the computer -


Solution# 3 Windows Updates troubleshooter -

Run Windows Updates troubleshooter from this link.


Solution# 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 


Solution# 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 


Let me know how that goes.


To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 


Have a great day!

I am an HP Employee

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