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‎01-10-2019 04:45 PM

HP Recommended
Product: Pavilion 23 All-in One Touchscreen
Operating System: Microsoft Windows 10 (32-bit)

I recently hooked a 2nd monitor to my Pavilion 23 All-in-One using an HDMI cable.  I have no problem with extending the display which is what I wanted to do.  The problem is that now there is no sound.  If I disconnect, the sound returns.  Do I need additional cable for audio?  I thought HDMI would handle both.  The 2nd monitor is HP E230t.  It is also a touchscreen monitor.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2019 05:05 AM

HP Recommended

Hi,

I do not believe the monitor has speakers, so you would need to let the sound come from the AIO and not from the attached monitor. When you insert the hdmi cable the sound switches off because usually the sound travels through the HDMI cable to the TV/monitor attached.

What you can do is right-click on the small speaker icon in lower right of desktop and click on "Open sound settings". In the choose your output setting, choose speakers and not HDMI.

 

Hope it helps,

David

View solution in original post

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3 REPLIES 3

‎01-11-2019 06:34 PM

HP Recommended

@tbellina

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the display.

 

I will be delighted to assist you here. 

 

Please let me know the product number of the display, and the description of the computer, to assist you further with relevant steps.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

Was this reply helpful? Yes No

‎01-12-2019 05:05 AM

HP Recommended

Hi,

I do not believe the monitor has speakers, so you would need to let the sound come from the AIO and not from the attached monitor. When you insert the hdmi cable the sound switches off because usually the sound travels through the HDMI cable to the TV/monitor attached.

What you can do is right-click on the small speaker icon in lower right of desktop and click on "Open sound settings". In the choose your output setting, choose speakers and not HDMI.

 

Hope it helps,

David

Was this reply helpful? Yes No

‎01-13-2019 10:22 AM

HP Recommended

Thank you so much. The answer made perfect sense and worked perfectly.

Was this reply helpful? Yes No
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