• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavillion p6-2355eb
Microsoft Windows 8.1 (64-bit)

After reinstalling Windows 8.1 I have no sound from my speakers.

I have tested the speakers with another device - they work.

I have seen that there is an issue with my IDT High Definition Audio CODEC

 

1.PNG

When I attempt to reinstall the driver it downloads but then fails to install with this message:

 

2.PNG

 

Please can anybody suggest what I need to do?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

See if this W8.1 IDT audio driver works for you...Install and restart the PC...

 

6.10.6491.0 Rev. H     Windows 8.1 (64-bit)     Jun 24, 2014

 

http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67043.exe

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

See if this W8.1 IDT audio driver works for you...Install and restart the PC...

 

6.10.6491.0 Rev. H     Windows 8.1 (64-bit)     Jun 24, 2014

 

http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67043.exe

 

 

HP Recommended

Thank you very much Paul. It worked. I'm discovering sound again!!

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.