-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Audio
- No sound after installing Windows 10

Create an account on the HP Community to personalize your profile and ask a question
05-09-2017 11:23 AM
Greetings,
I have had a running Windows 10 on my HP before an unfortunate HDD failure.
After this I have made a clean install even with the back-upped drivers of the working setup before the crash.
Whatever I try to do however, I have no sound at all.
There is no sound from speakers, system sounds or headsets.
The speakers work fine on another PC so do the headsets.
Even system sounds do not respond at all.
The troubleshooting of Windows 10 attempts to reinstall the driver and a default one, you can shortly hear a sound in the headset when the drivers are implemented, however directly after that all sound is gone again.
Changing settings in IDT high definition audio codec had no results.
There are no error reports given either.
Starting up the services of audio that I could find had no results either.
Has anyone had any issues like this before?
Solved! Go to Solution.
Accepted Solutions
05-09-2017 11:40 AM - edited 05-09-2017 11:40 AM
Welcome to HP Support Forum. No drivers for Wingdows 10 from its support page
Using Google, you can see thousands of people getting IDT high definition audio problem when upgrading to Windows 10. Please try
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
or try Windows 8 driver
http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70787.exe
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
05-09-2017 11:40 AM - edited 05-09-2017 11:40 AM
Welcome to HP Support Forum. No drivers for Wingdows 10 from its support page
Using Google, you can see thousands of people getting IDT high definition audio problem when upgrading to Windows 10. Please try
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
or try Windows 8 driver
http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70787.exe
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.