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‎06-18-2018 05:32 AM

HP Recommended
Product: Touchsmart 520 PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

After updating to Windows 10 v 1803, there is no sound. Messages say that the device is not connected. 

I tried to upgrade the driver but there is no upgrade for Windows 10 and , when I try with the driver's versions for Windows 7 and 8, it says that "Your system does not meet the operating system requirements. Update has been cancelled (9998).

 

Can anyone help me, please?

 

Thanks 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-18-2018 06:49 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if this W10 IDT audio driver works on your model.

 

Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎06-18-2018 06:49 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if this W10 IDT audio driver works on your model.

 

Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-18-2018 07:03 AM

HP Recommended

Wow,

 

That worked perfectly. Great solution, thank you very much for your help!!!!!!

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‎06-18-2018 07:08 AM

HP Recommended

You're very welcome.

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