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franciscosanz
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Solved!

No sound after upgrading to Windows 10 (Device not connected)

HP Recommended
Touchsmart 520 PC
Microsoft Windows 10 (64-bit)

Hi,

 

After updating to Windows 10 v 1803, there is no sound. Messages say that the device is not connected. 

I tried to upgrade the driver but there is no upgrade for Windows 10 and , when I try with the driver's versions for Windows 7 and 8, it says that "Your system does not meet the operating system requirements. Update has been cancelled (9998).

 

Can anyone help me, please?

 

Thanks 

3 REPLIES 3
Paul_Tikkanen
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Hi:

 

The only suggestion I can offer would be to see if this W10 IDT audio driver works on your model.

 

Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

franciscosanz
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Wow,

 

That worked perfectly. Great solution, thank you very much for your help!!!!!!

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Paul_Tikkanen
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You're very welcome.

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