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Locked

‎04-09-2019 09:37 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Following the windows 10 update I lost sound. I have tried for weeks to restore it, but still have no sound. I have even down loaded pc hardware diagnostics. When run, the message states “device not found”. If I go to device manager, or sound manager, again “device not found”.

Well I did not crack open the case and take the device out, so what did it do, pack its bags and sneak out while I was sleeping? And, the microphone device no longer works either. Perhaps the two devices eloped!

Very frustrating! How do I get the computer to once again recognize the sound and microphone devices???

 

1 person had the same question
3 REPLIES 3

‎04-09-2019 10:18 PM

HP Recommended

@Armordude6 

 

We need to know what is your machine. Please try

    

    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎04-10-2019 10:58 AM

HP Recommended


Hewlett-Packard

Model - p7-1421

 

System ID - 2AE0

 

Product ID - H3L46AA#ABA

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‎04-14-2019 03:42 PM

HP Recommended

Post W10 update no sound 

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