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05-23-2017 12:52 PM
I have attached a DVD Player to the spare HDMI Port on my All In One and it plays the DVD fine but I cannot get any sound from either the PC speakes or the attaches blue tooth headphones can anyone tell me if there is something I need to change in settings to switch the sound from the PC to the Second HDMI Port.
The DVD player has no ports or sockets to attach anything too.
The HDMI cable is a good one that support ARC, 3D, Internet so it is not the cable
Any help appreciated
05-24-2017 03:21 PM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand you don't have sound on the DVD player attached to the 2nd HDMI Port,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you check any HP article to resolve your concern?
Do you currently have the DVD player displaying on the AIO?
Use the steps below to configure the audio output when an HDMI cable is connected. This will allow you to select HDMI as the default when you are using an HDMI connection. When you are not using an HDMI connection, the sound settings default to your computer's speakers and headphones.
Connect the HDMI cable to your computer and to your output device.
Right-click the Volume icon on
Click Playback Devices.
The Sound window opens.
On the Playback tab, select Speakers, and Headphones, and then click Set Default.
Select the High Definition Audio Device selection, for example, ATI HDMI Output. Then
click Set Default
Right-click HDMI Output, then select Show Disconnected Devices. The HDMI cable must be connected when it is configured.
To view all the available sound devices, right-click any device shown in the Sound window and select the Show Disabled Device and Show Disconnected Devices options.
Let me know how that works out, keep me in the loop and Good luck! 😉
I am an HP Employee
05-25-2017 11:51 AM
I have tried all the thing you have mentioned several times.
I have used HP Support Assistant to make sure everything is up to date and I have performed all Windows 10 updates.
I have attached the DVD player to my TV with the same HDMI cable and it all works fine. So it is definately a problrm with the HP Envy 27.
The problem seem to be In the Play back devices I do not have the " High Definition Audio Device selection, for example, ATI HDMI Output" available and I am unable to find out how to enable this.
I have checked " Show Disabled Devices and Show Disconnected Devices" and this does not show it
I have just downloaded the Coneaxant HD Audio driver from HP and re-installed this but it still does not give me the " High Definition Audio Device Option .
05-25-2017 12:48 PM
Thank you for responding,
It's great to have you back 😉
When you use HDMI to connect your display, you need to adjust some settings through Windows to hear sound through the display as described in Selecting HDMI sound as the default output audio device.
Because of this, HP recommends that you connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer.
If you used a DVI-to-HDMI adapter to connect the display, DVI does not carry an audio signal. To hear sound through the display, you must connect the computer Audio Line Out connector to the DVI Audio In connector on the display and select DVI as the source. Do not select HDMI as the default audio device in Windows. See My display does not have an HDMI connector.
Also, check if an alternate device works using the same HDMI port on your PC to identify if this is a port failure,
Keep me posted for further assistance 😉
I am an HP Employee
05-26-2017 02:41 AM
I believe the conexant driver I downloaded last nigh has fixed the issue, as I turn my PC on this morning and I now have sound, I have tried playing several different DVD's and Turne the PC of and on several times so at the moment all is working fine now. I will post again if the problem re occurs
05-26-2017 02:05 PM
Thank you for the update,
I appreciate your time and efforts,
I'm glad you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
Take care now and do have a fabulous week ahead. 🙂
Feel free to get back to us, anytime 🙂
I am an HP Employee