No sound from my PC

[sophie19]

One day the sound stopped working on my PC.  It was annoying but after doing everything I could to try and solve it (checking all the settingsm re-installing drivers etc) I gave up as I had wasted too much tme trying to fix it, hoping it might come back as quickly as it dissapeared and I resided myself to having no sound!  It's now really an issue and I can't do my work without it. The speakers that have always worked no longer work. Headphones don't work. Plugging in the speakers you get the buzzing sound through the speakers as you push the jack in to the port so the connection is there, but I cannot get any kind of sound.

Any advice?

Thanks

[Jeet_singh]

@sophie19,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the sound not working on your HP Desktop. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you installed a retail copy of Windows or OEM version?

Did the issue happen after upgrading to Windows 10?

In the meantime, let's try these steps here: 

This looks like a possible hardware failure, however, I would suggest you try these steps before coming to any conclusion.

More over, I see that there are no software and driver download available for Windows 10, So, If you wish to continue using Windows 10 then you would need to rely on generic Windows update.

If you wish you can revert back to the original Operating system which was shipped with the computer by performing a system recovery using the recovery media.

Alternatively, If the issue occurred after a recent software update, then I would suggest here is to perform a System restore to a good known working date before the issue started: HP PCs - Using Microsoft System Restore (Windows 10, 😎

If the issue persists, I would suggest here is to uninstall the audio drivers from device manager: 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Restart the computer and then update the audio drivers on your PC from our HP support website, using this link(click to download and install the audio driver update).

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

If the issue persists, I would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

• Select Component tests.

• Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

If the audio test passes then the evidence indicates towards a software issue. In that case, you may perform the steps as described in detail from this link:  HP Desktop PCs - No Sound from the Speakers or Headphones (Windows 7). 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,