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No sound from speakers

HP Recommended
HP Pavillion All In One
Microsoft Windows 10 (64-bit)

No sound comes from the Realtek intigrated speakers or from the new set of external speakers i hooked up. i updated the drivers to no avail. It recognizes when i plug/unplug the new speakers but will not see them when i scan for new hardware. bluetooth speakers work though. windows cannot detect a problem. HP assistant says that its a generic audio driver but cant see whats wrong. 

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HP Recommended



What is the full model number or product number of your AIO PC?


Use this guide to find that info...


The support assistant should be reporting some specific model audio driver such as Realtek HD or IDT HD.


If it is reporting a generic audio driver is installed, then the correct driver may be missing.

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