• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-18-2019 10:59 AM

HP Recommended
Product: EliteDesk 800 G4 Tower
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have a very new PC that worked fine on audio until I updated Windows from Ver 1809 to Ver 1903. Big mistake as now there is no audio. To be precise, when using the rear audio input I can see that the signal is being seen by the PC, but there is now no audio output to my speakers. Please Could anyone advise?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2019 03:22 PM

HP Recommended

@Fred7777 

 

Please download and perform a CLEAN install of the following Synaptics HD Audio Driver software

 

   https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98201.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-18-2019 03:22 PM

HP Recommended

@Fred7777 

 

Please download and perform a CLEAN install of the following Synaptics HD Audio Driver software

 

   https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98201.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-19-2019 04:34 AM

HP Recommended

A big 'thank you' for sorting my audio issue. The download and a few tweaks in audio setup got things working again.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.