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Member Since: ‎04-14-2017
Message 1 of 2 (231 Views)

No sound unexpectedly

[ Edited ]
Product Name: HP Pavilion Elite HPE-390t CTO
Operating System: Microsoft Windows 10 (64-bit)

I use a headset connected directly to the PC.  The computer all of a sudden has no sound. Tried a new headset, same problem, so I know it's the PC. It happened upon starting the computer up a few days ago (was fine the evening before).  Any thoughts? Driving me a bit crazy. Thanks, folks.

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HP Support Agent
Posts: 4,862
Member Since: ‎07-26-2016
Message 2 of 2 (204 Views)

Re: No sound unexpectedly

Hi @pdxkmk65,


Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out Smiley Happy


I need a few details to provide an accurate solution:

Are the speakers working?

When was the last time a headphone worked on your PC?

Have you made any software or hardware changes?

Have you upgraded to Windows 10 or did it come with Windows 10?

Have you tried to connect the headphones to the rear port or on the front port?


Note: I did check and found that there are no drivers available for Windows 10.


As I understand the headphone aren't working on your PC and here's what I need you to do:


Check those headphones with an alternate device such as a Smartphone, laptop, etc... If they work on the alternate device, check if the Headphones are enabled as a playback device.

To do this, please see the steps below:

* Click the Start Pearl and then type Sound in the Start Search Box.

* Select Change Sound Card Settings in the Start Menu Options.

* Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected Devices if available.

* Select Headphones and enable


To Increase the volume on your headphone:


Method 1

* Right-click the volume icon in the notification area.

* Click Open Volume Mixer and increase the volume for Headphones.


Method 2

* Right-click the volume icon in the notification area.

* Go to Playback devices and right click Headphones under Playback.

* Go to Properties and set the volume to the maximum under Levels tab.

* Click Apply and OK.


For more details, please visit this link (Please ignore the header as this would be the same steps for Windows 10 as well)



Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 


If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.


And I Hope you have a good day, Ahead.



I am an HP Employee

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