• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-26-2022 11:12 AM

HP Recommended
Product: HP ENVY 23-c059 All-in-One Desktop PC
Operating System: Microsoft Windows 10 (32-bit)

ENVY 23 A10. Windows 10 , 32 BIT recently updated

Audio stopped working. Message...NO drivers are installed

There are no audio drivers available from support beyond Windows 8

I have done extensive troubleshooting for 3 days to no avail

What the heck do I do?? Give up? Buy external speakers? HELP PLEASE!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2022 11:22 AM

HP Recommended

Hi:

 

You referenced two entirely different model PC's in your post.

 

If you have the ENVY 23-C059, then see if installing the W10 IDT audio driver and restarting the PC, gets the sound to work again.

 

Tempo High-Definition Audio Driver (Original IDT)

 

6.10.6504.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎10-26-2022 11:22 AM

HP Recommended

Hi:

 

You referenced two entirely different model PC's in your post.

 

If you have the ENVY 23-C059, then see if installing the W10 IDT audio driver and restarting the PC, gets the sound to work again.

 

Tempo High-Definition Audio Driver (Original IDT)

 

6.10.6504.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-27-2022 09:11 PM

HP Recommended

I am sincerely grateful for your help. Finally, a fix.

I had invested hours and hours and hours of troubleshooting to no avail!

Was this reply helpful? Yes No

‎10-27-2022 09:14 PM

HP Recommended

You're very welcome. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.