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‎10-26-2022 11:12 AM

HP Recommended
Product: HP ENVY 23-c059 All-in-One Desktop PC
Operating System: Microsoft Windows 10 (32-bit)

ENVY 23 A10. Windows 10 , 32 BIT recently updated

Audio stopped working. Message...NO drivers are installed

There are no audio drivers available from support beyond Windows 8

I have done extensive troubleshooting for 3 days to no avail

What the heck do I do?? Give up? Buy external speakers? HELP PLEASE!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2022 11:22 AM

HP Recommended

Hi:

 

You referenced two entirely different model PC's in your post.

 

If you have the ENVY 23-C059, then see if installing the W10 IDT audio driver and restarting the PC, gets the sound to work again.

 

Tempo High-Definition Audio Driver (Original IDT)

 

6.10.6504.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎10-26-2022 11:22 AM

HP Recommended

Hi:

 

You referenced two entirely different model PC's in your post.

 

If you have the ENVY 23-C059, then see if installing the W10 IDT audio driver and restarting the PC, gets the sound to work again.

 

Tempo High-Definition Audio Driver (Original IDT)

 

6.10.6504.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-27-2022 09:11 PM

HP Recommended

I am sincerely grateful for your help. Finally, a fix.

I had invested hours and hours and hours of troubleshooting to no avail!

Was this reply helpful? Yes No

‎10-27-2022 09:14 PM

HP Recommended

You're very welcome. 

Was this reply helpful? Yes No
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