• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-10-2020 11:42 AM

HP Recommended
Product: HP Pavilion 590
Operating System: Microsoft Windows 10 (64-bit)

Connected new monitor VH240a, now have no sound coming from Realtek. If I plug in audio to green port it says I have Realtek but get no sound.  If I plug into blue or pink it says Realtek unplugged.  Help please

 

2 REPLIES 2

‎12-11-2020 11:23 AM

HP Recommended

@ganrdendeb 

 

How do you connect to new monitor ? If you are using HDMI cable, you need to disable HDMI sound because system "thinks" you are using sound to different speaker(s) on monitor. Please try

 

(a) Right click speaker icon and select Open Sound settings

(b) From pull down window, select normal Realtek sound Or disable HDMI sound),

(c) Click Apply/Ok

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-14-2020 05:24 PM

HP Recommended

ok, so should my output device be realtek or the monitor?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.