• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-12-2020 12:39 AM

HP Recommended
Product: HP ENVY Recline 23-k001a
Operating System: Microsoft Windows 10 (64-bit)

Lost sound after resetChange system sounds Jul 2020.JPGDevice manager Jul 2020.JPGSound settings Jul 2020.JPG

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2020 07:44 AM

HP Recommended

Hi, @Hugh103 

 

This W10 IDT audio driver should work for you...Restart the PC after installing the driver.

 

HARDWARE PRODUCT MODEL(S):
HP ENVY 23-dXXX TouchSmart All-in-One
HP ENVY Recline 23-xxx All-in-One PC
HP Envy Recline 23-xxx Touchsmart Beats SE AIO PC
HP ENVY 700-0xx PC
HP Pavilion Slimline 400-0xx PC
HP Pavilion 500-0xx PC
HP ENVY Phoenix 810-0xx PC
HP Pavilion 500-axx PC
HP Envy 27-xxx Recline AIO PC

 

 6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎07-12-2020 06:02 AM

HP Recommended

hi

try

 

IDT High Definition Audio Driver

6.10.6486.0 Rev. A20.7 MBOct 16, 2013

Download

 

 

https://support.hp.com/us-en/product/hp-envy-recline-23-k000-touchsmart-all-in-one-desktop-pc-series...

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No

‎07-12-2020 06:56 AM

HP Recommended

no luck

Was this reply helpful? Yes No

‎07-12-2020 07:44 AM

HP Recommended

Hi, @Hugh103 

 

This W10 IDT audio driver should work for you...Restart the PC after installing the driver.

 

HARDWARE PRODUCT MODEL(S):
HP ENVY 23-dXXX TouchSmart All-in-One
HP ENVY Recline 23-xxx All-in-One PC
HP Envy Recline 23-xxx Touchsmart Beats SE AIO PC
HP ENVY 700-0xx PC
HP Pavilion Slimline 400-0xx PC
HP Pavilion 500-0xx PC
HP ENVY Phoenix 810-0xx PC
HP Pavilion 500-axx PC
HP Envy 27-xxx Recline AIO PC

 

 6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

Was this reply helpful? Yes No

‎07-12-2020 05:56 PM

HP Recommended

Thank you, this worked 👍

Was this reply helpful? Yes No

‎07-12-2020 05:57 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.