No sound

[X16-962801]

Sound not working gives a message on pointing on the speaker icon ( no speakers or headphones are plugged in) and when I connect the headphones it's doesn't work even after updating the driver please help me to solve this problem 

[Irwin6 · Accepted solution]

Hi @X16-962801,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your PC that has not sound.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time the headphones or speakers were working fine?

- Were there any changes made to your PC recently?

Take care and have a great day ahead!

Irwin6

HP Support

[X16-962801]

My laptop is hp pavilion g series with serial no -

00178-138-783714 there is hardware problem in sound  and there is no no sound in speakers and also in headphones jack 2 years ago it work properly but after some time it's sound not working I am using sound card at this time 

[Irwin6]

Hi @X16-962801,

Thank you for sharing the above information.

Please follow the steps below to perform an audio test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

If you hear any sound from the internal speakers during performing the test, the speakers are working fine.

Kindly refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support