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One side of headphones gives no sound when plugged in

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Microsoft Windows 10 (64-bit)

Just got a brand-new HP Envy laptop. When I plug a pair of earphones into the laptop, I'm only getting sound on the left side. I've checked several different pairs of earphones with other devices and they worked fine. I've already tried re-installing the Realtek audio driver, but it did not help. Does anyone else have this problem?

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HP Recommended
Hi santi53190

Try going to open realtek right click at the analog plug and click connector retasking check the mic and ok then right click the analog plug again and click connector retasking and click headphone/headset works for me.

If work thumb up👍👍
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