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TexAl999
Level 1
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Periodically Losing Audio

HP Recommended
HP ENVY Desktop 795-00xx
Microsoft Windows 10 (64-bit)

Every so often I lose audio. Everything looks good and device manager says it is working correctly. I have to uninstall and reinstall the Conexant device and restart the computer. Then it works again for a while. I have updated the driver but that makes no difference.

I also frequently get a notification that a device was unplugged from an audio jack but that is not true. It doesn't seem to have any effect at that point.

 

HP support only suggestion was reinstall the OS. I don't want to do that as it would be a real pain. I keep current on maintenance and the PC is only a few months old but had been doing this since I got it.

4 REPLIES 4
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 5
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@TexAl999

 

Welcome to HP support community.

 

Update the Bios and Chipset drivers

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description,

Uninstall audio driver

Start Control Panel, click Hardware and Sound, and then click Device Manager. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and clickUninstall. On the Confirm Device Removal dialog box, click OK to start the uninstall process.

Then restart the computer to reinstall the audio driver.

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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TexAl999
Author
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Message 3 of 5
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Thanks for your reply but those were the first things I had tried when the problem started. Uninstalling and reinstalling the device fixes the problem, but only temporarily. 

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sandytechy20
HP Support Agent
HP Support Agent
25,794 25,674 1,418 1,486
Message 4 of 5
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@TexAl999

 

Run a test on audio device.

Refer this HP document for the steps  to run the test:- Click here

 

If the test passes, reset the computer

Refer this document to reset:- Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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duc996bp
New member
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Message 5 of 5
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Hello TexA1999, did you find a resolution to your problem? I have the same issue. Watching video, then suddenly I get an alert to say the speaker has been disconnected, sound and video flickers but then returns to normal in a short time. If you look in the events logs you will many errors relating to this. My speakers to the best of my knowledge are fine, the jack connection is not lose.

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