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‎10-12-2019 10:02 AM

HP Recommended
Product: Envy23
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I am hoping to find some help online as I tried all the "self-help," tools to run HP diagnostics and tests and nothing seems to work. 

My All in One/ Desktop randomly stopped playing any sound. 

Is there anyone out there that has experienced this issue and or knows of a fix? I am not an expert by any means on a computer but know the basics to follow instructions or suggestions if provided. 

 

Thanks in advance. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2019 10:36 AM

HP Recommended

Hi:

 

If you upgraded your PC to W10 from an older Windows operating system, you probably need to install the W10 IDT audio driver.

 

Install this driver, and restart the PC, and hopefully the sound will be working again.

 

VERSION: 6.10.6504.0

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

View solution in original post

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3 REPLIES 3

‎10-12-2019 10:36 AM

HP Recommended

Hi:

 

If you upgraded your PC to W10 from an older Windows operating system, you probably need to install the W10 IDT audio driver.

 

Install this driver, and restart the PC, and hopefully the sound will be working again.

 

VERSION: 6.10.6504.0

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

Was this reply helpful? Yes No

‎10-12-2019 11:09 AM

HP Recommended

Paul, 

 

You're the best!! It worked. 

 

Thank you firstly for your prompt and quick reply as well as the fix! 

 

Sincerely appreciated. 

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‎10-12-2019 11:18 AM

HP Recommended

You're very welcome.

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