Post new question
Question
Reply
 
Honor Student
Posts: 3
Member Since: ‎04-18-2017
Message 1 of 5 (430 Views)

Poor audio quality

Product Name: prodesk
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP with a conexabt hd audio card.  My music sounds very distorted and there is no bass what so ever.  I tried adjusting the enhanecments, but there aren't any listed.  I have also updated the driver, but still very poor sound quality.

Reply
0 Kudos
Honor Student
Posts: 2
Member Since: ‎05-05-2017
Message 2 of 5 (238 Views)

Re: Poor audio quality

I had the same problems the music sounds very distorted and there is no bass what so ever. I also I tried adjusting the enhanecments, but they werent working.  I also updated the driver and still had very poor sound quality.

 

Then i found out that HP has its own sound quality software installed. 

 

a.png

 

dubble click on HP Audio Controls

 

Then click on Enhanced Experience 

 

b.png

 

 

Disable Multistreaming. The sounds quality should be much better. 

 

TheBigOso

 

 

Honor Student
Posts: 3
Member Since: ‎04-18-2017
Message 3 of 5 (149 Views)

Re: Poor audio quality

That really didn't change anything.  Any other suggestions?

 

 

Thanks,

Honor Student
Posts: 2
Member Since: ‎05-05-2017
Message 4 of 5 (130 Views)

Re: Poor audio quality

Yeah I have a few other suggestions.

 

Have you updated the sound drivers for your system. Sometimes the basic windows update will not have the latest driver update usually because the first driver is stable and hasn’t caused problems. 

 

 Here is the website where you can get the latest drivers.

 

https://support.hp.com/us-en/drivers

 

if that doesn’t work out let me know i have a few more things up my sleeve. 

 

TheBigOso

Honor Student
Posts: 3
Member Since: ‎04-18-2017
Message 5 of 5 (107 Views)

Re: Poor audio quality

That didn't help either.  If I delete the conexant hd audio the sound is great, but then once I shut it down and my computer updates it comes back.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation