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pegsine
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Popping noise from speakers HP-Envy Pro Curved All-inOne PC (34")

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I am having the same problem with my HP-Envy Pro Curved All-inOne PC (34").. HELP!!!  HP sent a technician and they replaced my computer, they said it was the speakers... now about 6 months later, it is happening to this new one!!  

 

Even with the sound OFF.. the popping continues.  it never stops..  

 

HELP!!!!!!!!!!!!!!!!!!!!!!!

 

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Chimney_83
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Greetings @pegsine

 

Thanks for the post. 

 

I understand that you are hearing noise from the computer even when the speakers are muted, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

May I know the exact product number of your computer? Please do not share the serial number of your computer.

Have you run a diagnostics on your computer?

Have you tried to update all the drivers using HP Support Assistant?

Have you made any software or hardware changes on your computer?

 

Recommend you install the softpaq from this link and check.

Once installed restart your computer. 

Recommend you run HP Support Assistant on your computer to update all the drivers on your computer. 

Refer to this HP Article for assistance in using HPSA to update the drivers. 

Once all the drivers are updated, especially BIOS and chipset, shut down your computer. 

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Run a system test to make sure all the components are working fine. Click here

If any of the tests fail, please contact our phone support team to check on the service options available for your computer. 

Also, make sure all the Windows updates are installed. 

 

Keep me posted.

Chimney_83
I am an HP Employee

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uwlaw5856
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This solution did not help

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