cancel
Showing results for 
Search instead for 
Did you mean: 
LeoIsr
New member
2 0 0 0
Message 1 of 5
1,018
Flag Post

Popping noise from speakers HP-Envy Pro Curved All-inOne PC (34")

HP Recommended
VOK73AV
Microsoft Windows 10 (64-bit)

Ny supper expensive computer built-in speakers emit of pops, which is cut-out the sound. This is also happens without any audio activities. If I am using headset no poping efect on headset, but built-in speakers continue popping.

I called to local HP support (we have two different). They are sending me from one call center to another one.SAD

4 REPLIES 4
Chimney_83
Retired
Retired
8,121 8,112 487 951
Message 2 of 5
Flag Post
HP Recommended

Greetings @LeoIsr

 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

Chimney_83
I am an HP Employee

0 Kudos
DaveGC
New member
2 2 0 0
Message 3 of 5
Flag Post
HP Recommended

I have a very similar problem, but my super duper expensive PC clicks in the earphones too.   I have contacted the support team by email about 5 times now, and I simply don't get a reply.  I first raised the problem LAST YEAR!  This PC cost about £1400, and I got about 2 months use out of it.  Very Very frustrating.  It's now an ornament on my desk as it can't be used without that clicking noise driving me nuts.

0 Kudos
DA90125
New member
1 1 0 0
Message 4 of 5
Flag Post
HP Recommended

Same problem here and lost in 'customer support' hell.  HP first disputed that it was in warranty (six months old), then acknowledged it was, but went no further to solve my problems.  Now waiting for a response or apparently I can spend £33 to have them call me once to try to fix it.  Customer support is only Monday to Friday in the UK, i.e. when people are normally at work.  For such an expensive product this is appalling.  Has anyone succeeded in fixing this themselves???

0 Kudos
DaveGC
New member
2 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Nope.... the customer support is totally non-existent.  It's almost a year since I first contacted customer support about the problem, and still nothing but empty promises about 'having to order a part'.  That was about 6 months ago.  Must be a really unique part ! 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation