Prodesk600 G2 Mini - No HD-Audio Device in Sound Setup - HP Support Community

Tim-Ber · ‎03-02-2022

Hello,

i have a question regarding the Prodesk600 G2 Mini with all Win10-64bit drivers installed correctly but i cant get audio from the two Displayports (with ++ for video & audio support) to my Monitor or TV with HDMI. The ports are connected via Displayport-HDMI cable with audio support. I see the "Intel Display Audio" device in the device manager but no HD-Audio device in the sound-setup/sound output devices. The options "show disabled devices" and "show disconncted devices" are selected but still no HD-Audio device, only the analog Realtek audio devices are shown. The audio option in the (latest) BIOS is enabled. What could be the problem?

thank you,

Prométhée · ‎03-02-2022

Hi

I'm not sure I understand, but if you're using audio from a monitor/tv, you have to go through the audio, which is related to your video card..
so if the card is intel, the audio used must be the intel

https://support.hp.com/us-en/document/ish_3045151-2737681-16

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

Tim-Ber · ‎03-02-2022

No, sorry, i want to use the audio signal from the Displayports of the HP-Prodesk to the HDMI-Ports of a Monitor or TV. Then the problem written above came up.

Prométhée · ‎03-03-2022

Sorry, I don't quite understand your answer/problem.
give captures, images of the settings!

update drivers audio, and graphics

https://support.hp.com/us-en/drivers/selfservice/hp-prodesk-400-g2-desktop-mini-pc/7638316

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

Tim-Ber · ‎03-03-2022

There are the analog Realtek headphones and speakers only but no HD-Audio device.

Prométhée · ‎03-03-2022

You have reinstalled the hp graphics drivers, that's it, the version:

not very recent, I had not seen

Intel Video Driver and Control Panel

27.20.100.9416 Rev.A

343.8 MB

Apr 28, 2021

Have you tried with a single monitor?
and is it possible for you to use display to display if no hdmi port , to try, or not at all?
I have a display/hdmi screen, and the audio option is available,
could be an adapter problem.

https://h30434.www3.hp.com/t5/Desktop-Knowledge-Base/Connect-two-HDMI-monitors-with-a-graphics-card-...

I had a doubt because from memory not tested
both screens work, the audio can work with the monitor in hdmi/hdmi, and it also works with the display/hdmi, for me

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

Prodesk600 G2 Mini - No HD-Audio Device in Sound Setup

Create an account on the HP Community to personalize your profile and ask a question