• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
ALL-IN-ONE

Hi, we have returned back from being away and it seems the fabric on our All-in-one where the speakers would be has become darker in colour - looks almost like staining or if someone has wiped with something? The desk is no where near water and the sound is still fine however it is very annoying aesthetically and we just can't understand how this has happened.
Tried to contact HP support but can only get through to a virtual assistant, can anyone help. It is still within warranty. 

1 REPLY 1
HP Recommended

@KR43 -- I doubt that this is a "warranty" issue. HP will probably say "accidental damage is not covered".

 

Was the computer completely powered-off when you were aware, or did it have some "short-circuit" that melted some plastic, and emitted fumes?

 

Any leakage from the ceiling above the computer? 

Any pet "marking" their territory?

Any child?

Anybody sharing your living quarters?

Any mother-in-law who may have tried to "dust" your computer?

Any "house-sitter" while you were away?

Who has keys to enter your residence?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.