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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello
this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop:
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full version of windows
for windows 10 type winver in the search box
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Windows 11 22h2 inside , user
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hi delete S/N
i only need P/N product number
your computer ( always guaranteed )
24-xa1009na Product Specifications
Realtek High-Definition (HD) Audio Driver | 6.0.9035.1 Rev.A | 402.3 MB | Oct 19, 2020 | Download |
have you tried this one?
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Windows 11 22h2 inside , user
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Windows 11 22h2 inside , user
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Ok but what always happens .. error message again ?
your exact version of windows?
the driver I gave you is indicated compatible with 2004, it should work with 20h, but this may be the problem
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Windows 11 22h2 inside , user
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Windows 11 22h2 inside , user
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Aah sorry, it's Windows 10 version 20H2 OS Build 19042.844. I clicked the driver link and installed, restarted and there appeared to just be no difference. No error message or anything. Weirdly, I've just switched my HP Pavilion laptop on and that also now has no sound!
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Open device manager
check if the driver is installed and what version is it
the driver I gave you is indicated compatible with 2004, it should work with 20h2, but this may be the problem
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Windows 11 22h2 inside , user
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Windows 11 22h2 inside , user
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