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MrsSimsy
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Re: no sound

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Hello,

I have the same issue. I followed the troubleshoot and still nothing. I just tried that link but it aborts the install saying not compatible with hardware? Any ideas? Thank you.

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Prométhée
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HP Recommended

Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

and for a laptop:

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full version of windows
for windows 10 type winver in the search box


Expert volontaire :Forum Fr 17-10-2009 :

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MrsSimsy
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Thank you, it is the HP Pavillion 24 All in One PC

8CC0140NN3

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Prométhée
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HP Recommended

hi delete S/N

i only need P/N product number

your computer ( always guaranteed )

 24-xa1009na Product Specifications

 

 

Realtek High-Definition (HD) Audio Driver

6.0.9035.1 Rev.A402.3 MBOct 19, 2020Download

 

have you tried this one?

 

 


Expert volontaire :Forum Fr 17-10-2009 :

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MrsSimsy
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Thank you. Tried the link. Still no joy. 😞 

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Prométhée
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Ok but what always happens ..  error message again ?
your exact version of windows?

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-all-in-one-pc-24-xa1000i/2564...

the driver I gave you is indicated compatible with 2004, it should work with 20h, but this may be the problem


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MrsSimsy
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Aah sorry, it's Windows 10 version 20H2 OS Build 19042.844. I clicked the driver link and installed, restarted and there appeared to just be no difference. No error message or anything. Weirdly, I've just switched my HP Pavilion laptop on and that also now has no sound! 

MrsSimsy_0-1614515608284.png

 

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Prométhée
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Open device manager
check if the driver is installed and what version is it

the driver I gave you is indicated compatible with 2004, it should work with 20h2, but this may be the problem


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MrsSimsy
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Thank you for your help. A call to HP and they uninstalled and reinstalled the driver and it fixed it. The old off and back on again! 

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