• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Real Tech
Microsoft Windows 7 (64-bit)

For some reason there are no,onger and sound device or drivers installed after about 10 years of being installed on Win 7 Home.  Recovery and reinstall of drivers is not working

5 REPLIES 5
HP Recommended

@darrenbailey,

 

Welcome to the HP Support Community!

 

What is the exact model for the computer?

 

Meanwhile, I recommend you uninstall the audio driver from device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how you can uninstall the audio driver.

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, I recommend you perform a system restore on the computer back to the date when the audio was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c01867418

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

@The_Fossette 

 

The model is a Compaq Presario CQ5320F PC

 

I am unable to uninstall because nothing is showing installed

HP Recommended

@darrenbailey,

 

If you are unable to find the audio driver in device manager then download and install the driver from the below link and check.

 

 

https://ftp.hp.com/pub/softlib/software11/COL31437/pv-78120-1/sp44555.exe

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

@The_Focssette are you not reading my postings?  I have downloaded, repaired, reinstalled, and tried everything you are telling me to do and it is not resolving the issue - keeps reverting back to "No audio output device is installed."  No back ups to revert to from when it worked.  Not willing to reimage either.  There should be a reasonable fixt.  Scanned hardware and software also, no conflicts or issues found.

HP Recommended

@darrenbailey,

 

I recommend you contact support to purchase a recovery media for your computer and then reinstall the operating system and check.

 

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.