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melladek
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RedX by my audio symbol will not dissappear

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HP Envy 23 Touchsmart
Microsoft Windows 10 (64-bit)

There is a red X by my audio symbol that I cannot get rid of, so my audio will not work. I tried the suggested solutions and none are working. I tried device manager, audio, disable the audio and update driver. it goes to update and tells me something is attached and wont let it proceed. it wont tell me what is attached. Last night I went through and searched to make sure my windows 10 was updated and then updated it and restarted everything to see if this would help and it didn't.  Does anyone how to fix this? Thank you.

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A4Apollo
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Hi! @melladek,

 

Have you tried checking with an external speaker or headphone? Does the issue persist?

 

Please share the product number of the PC to assist you better.

 

Uninstall the audio drivers from the device manager on the PC and try updating the latest version of BIOS and audio drivers on the PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Also, Make sure that Windows Audio service is started.

 

a. Click Start, type services.msc and press Enter.

b. Double-click "Windows Audio" service.

c. Click the Log On tab.

d. Click Local System account, and then click OK.

e. Right-click "Windows Audio" service, and then click Start.

f. Follow the same steps for "Windows Audio Endpoint Builder" service.

 

Please try the steps recommended below.

 

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

 

Start the BITS service click start, and then click run.

Type services.msc in the open box and then click ok.

Right-click background intelligent transfer service, and then click properties.

On the general tab in the startup type box, click Automatic, and then click apply.

In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.

Click apply, and then click ok.

 

Also, try running an audio test from the system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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