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HP Recommended
HP ENVY All-in-One - 32-a0035
Microsoft Windows 10 (64-bit)

On Thursday morning I started using my HP AIO desktop and discovered that I could not hear audio on my built-in speakers.  I switched over to my stereo connected via Bluetooth and determined that I could hear audio from my computer.

 

To resolve this problem, I contacted HP Support.  After running all of the appropriate diagnostics they determined that I would need to reinstall Windows on my HP Envy AIO.  Although, I resisted at first because they told me that it, most likely, would format the disk thus removing programs and data I finally agreed to do it.  (I knew that I had a recent backup to USB drive as well as a cloud backup).

 

After running the Windows reinstall process (for about two hours) I learned that it did not actually format the disk,  thus it retained all of my programs and data.  Unfortunately, after this lengthy process I still could not hear audio through my speakers or headphones.

 

On a whim, I decided to power down the computer and actually unplug the power cable.  I then plugged in the power cable and started up the computer. Voila, I had sound again.  The problem was solved.  I thought back to what had changed since the last time I remembered having sound (which was the day before).  I noticed when I woke up that several clocks in the kitchen showed a Power Failure message.  

 

Although, I have my computer on a high quality power surge power strip apparently, there must have been a power surge that rendered the sound card inoperable.  The simple act of powering down, and unplugging the computer resolved the problem.

 

I am  sharing this in the event that  one of  you experience a similar problem.

1 REPLY 1
HP Recommended

@Zelmo,

 

Welcome to our HP User Forum!

 

This is very good feedback, and much appreciated.

 

One thing I personally would strongly recommend, and that is -in addition to your power surge strip, consider buying an uninterruptable power supply (UPS) not just to avoid damage to your desktop and other electronic devices, but to safeguard providing constant (clean) power.

 

Kind Regards,

 

NonSequitur777


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.