Sound Keeps Going and Down

[PeacefulxPanda]

So this problem has been going on for a couple days now and I can't figure out what it is. The sound on my computer keeps going up and down. If it's up it'll start to go down and the stay that way even when clicking it back up it just goes back down. Same with going up it'll be loud and ill try to turn it down and still be gradually rise and stay up. After a minute it'll return to normal but it happens again. I've checked all audios and ran a malware and I've got nothing. Even troubling shooting and reinstalling the drive, nothing.  I thought it was league of legends causes that's where it started but I noticed it still happens even not playing.  Any tips or tricks or even recommendation would be helpful, listing all info for my computer below. \

DESKTOP-SMRJ4L5

Device ID: 3DF92BB1-ED53-460F-985F-67EA97C38025

System Type: 64-bit operating system, x64 based-processor

Processor: Intel(R) Core(TM)i3-7100U CPU @ 2.40 GHz 2.40 GHz

Product ID: 00325-96261-87123-AAOEM

Edition: Window 10 Home

Version: 1803

OS build: 17134.407

[asmita6658]

@PeacefulxPanda

 
Greetings!

 
Welcome back to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio.

Don't worry, I'm here to help! To better assist you -

1) May I have the exact model name of the computer? Refer to this link for steps to find the product details.
(Ensure not to share the serial number, email, phone number, etc.)

2) Were there any hardware or software changes made?

While you respond to that, let's try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

If the issue still persists, try updating the computer -

Step 3 Windows Updates troubleshooter -

Click on this link to run the Windows Updates troubleshooter.

Step 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Let me know.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 
 

Have a great day!

[PeacefulxPanda]

1) Z5N92AA #ABA

2)Ran that and nothing changed

3) I've updated Windows and even went to delete and reinstall both audios

I even went ahead and reinstalled windows itself to see if it would fix the problem, and it was okay for a sec then started again. Is it possible its a virus? 

[asmita6658]

@PeacefulxPanda

Thanks for getting back to us. Please run the audio test -

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Audio test.

Let me know the outcome.