Sound from both speakers in my a-o-i is crackling

[rain2020]

The internal speakers (both l and r) on my a-i-o are crackling whenever music or notification sound plays any help out there? All updates and drivers are up to date

[Prométhée]

Do you have this problem with headphones, or if possible external speakers?

-----------------------------------------------------------------------------------------

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

Advice for asking the "Very Best Question"

First-Time-Here-Learn-How-to-Post-and-More

[rain2020]

It is an HPA- 1 - 0 Desktop 24-cb0xxx

Product Number 65p4EA#ABU

Win Ver 21H2 (os build 22000.918)

Unfortunately I only use the internal speakers - I have no headset or external ones.  Which is probably not very helpful.  I do not use sound much but discovered it whenever I have a notification so I tested other music out and it was the same - it seems to be both speakers.

[Prométhée]

" Which is probably not very helpful"

in this case, it would allow to check, if it works well with other loudspeakers
The question is whether it's software or hardware.
internal speakers, damaged, poor quality, something on the membrane etc!

[rain2020]

I have manage to borrow ahead set and the crackling is still there

[Prométhée]

sorry, translation problem, I don't know I don't understand your sentence ( phrase )!

what is the version of the audio driver?

[rain2020]

Sorry I wasn't clear.  I have now tried some headphones and it is still crackling in both ear pieces.    The driver version is 10.0.1.23

[Prométhée]

hi

no it s me ( bad traduction )

I have two concerns, no way to identify the model with the product number

see here ?

https://support.hp.com/us-en/product/hp-all-in-one-24-pc-24-cb0000a/2100771429/product-info
and the driver version doesn't match, so if it's realtek audio try!

Realtek High-Definition (HD) Audio Driver

6.0.9292.1 Rev.A

168.9 MB

Jun 9, 2022

Download

[rain2020]

Yes it is a realtek and I have downloaded the driver as suggested I will now have to work out how to install as I have never touched anything audio before.  However I cannot do it until tomorrow, but I will get back then.. Thanks for help

[bendavid151]

I'm having trouble with a sound crack. I initially believed the issue to be with my AirPods, but after switching them out, I am still having trouble. I require assistance.