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Shazzy1
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Message 1 of 2
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Sound gone

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envy all in one
Microsoft Windows 10 (64-bit)

Hello.

 

My pc's sound output has vanished all of a sudden; there is no sound anywhere. There is a little Red X next to the sound icon. 

In device manager under Sound NVIDIA stuff has vanished and only INTEL (r) display audio is there, I do not know what has happened. 

 

How to recover Sound? 

 

Thank you

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Shazzy1 Welcome to HP Community!

Did you check with an alternate headphones or external speakers?

 

While you respond to that, here's what you need to know:

Audio devices might need to be disconnected from the computer during the troubleshooting process.

   CAUTION:

Always follow manufacturer instructions for disconnecting USB devices from the computer. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. Some other USB devices support the Windows Safely Remove Hardware feature.

Make sure Windows can produce sound from the speakers before using this article. If the computer cannot play sound from the speakers, choose one of the HP support documents below to resolve that issue:

 

The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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