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oren311
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Solved!

Sound not working after windows update 1803

HP Recommended
P7-1147c / Product number : QU048AAR#ABA
Microsoft Windows 10 (64-bit)

After a win10 (1803) update, my audio stopped working and a red X appeared next to the  speaker icon in the lower right corner of the screen.

 

I tried to DL drivers from HP:

sp59424

sp54497

 

Both initially gave me an error "This app has been blocked for your protection"

 

I then put the files in c:\ and ran from Windows Powershell (ADMIN)

 

I got the driver exe file to run, finally, and clicked through the series of windows that opened to install them. The end result was that my computer "did not meet the requirements to install the drivers". I cannot get that to come back up again and simply need help.

 

I found another thread that was similar to my issue (https://h30434.www3.hp.com/t5/Notebook-Audio/Sound-not-working-after-windows-update-1803/td-p/668175...). I was hoping an easy solution was to be found like in that thread.

2 REPLIES 2
iomare
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Message 2 of 3
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HP Recommended

Hi,

 

Try this driver and see if it works

 

http://whp-hou4.cold.extweb.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

TITLE: Tempo High Definition Audio Driver (Original IDT)

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

oren311
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That worked like a charm. Thank you very much.

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