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bianca12
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Message 1 of 4
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Sound only in left channel

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Hp envy x360
Microsoft Windows 10 (64-bit)

Sound only goes through the left channel of any audio listening device plugged into the headphone port.

 

I don't know if its a system problem or the audio jack is somehow broken, only that one day the audio just went mono. 

 

3 REPLIES 3
The_Fossette
HP Support Agent
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Message 2 of 4
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@bianca12

 

I reviewed your post and I understand that you are facing issues with the audio when you use headphones.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tested multiple headphones?

 

Meanwhile, I recommend you run the audio troubleshooter and it will automatically find and fix the audio issue.

 

Here is how it is done.

 

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

- Click on "Playing Audio".

- Follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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bianca12
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Yes I've tested headphones, it's not the headphones that are the problem and I have used the HP online help system to try and fix it and nothings changed.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,943 2,571
Message 4 of 4
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@bianca12

 

Is the sound working correctly from the PC speakers?

 

I recommend you wiggle the headphone jack port when the headphones are connected and check whether the audio comes through both the channels.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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