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Sound only playing through headphones

HP Recommended
OMEN by HP Desktop PC 870-2XX
Microsoft Windows 10 (64-bit)

Hi, I just bought my Omen desktop yesterday and set it up last night. Everything is working fine, except the audio will only play when I have headphones set up into the headphone jack on top of the tower. No sound comes out of the monitor or anything, even when I have the audio set to play out of the monitor, and nothing else is plugged in audio-wise. Do I need speakers to play audio out of something besides headphones? Sorry if this is a dumb question, I'm switching over from Macbook Pro and have only been using laptops for most of my life.

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HP Support Agent
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Message 2 of 2
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HP Recommended



Thanks for taking an interest in the HP Support Forums!

After reading your post, I understand that you are having audio issues on the Omen desktop.

I would like to assist you.


Provide the correct model number or product number of the computer.


Meanwhile,  unplug the headphones and check if you can hear sound from the internal speakers.


Reply with the result of the above-mentioned steps, for further assistance.


I am an HP Employee

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