04-20-2017 05:43 PM
The CD plays just fine on an external player.
04-21-2017 05:33 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand the playback on cd using both audio jacks is creating a short buzz, however, an external cd player works fine,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
You've done most of the important steps by confirming that the issue isn't with the CD being used, however, did you connect the external player to the computer or is that a media player separate from your PC?
Have you checked with a headphone as well? does the issue persist?
Did you reinstall the audio drivers from the HP website? if you have, please uninstall from the device manager and install a fresh copy using this Official HP website: Click here
While you respond to that, I recommend you run a hardware test on the DVD drive and the sound card: Click here for the details on how to test your computer.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
I am an HP Employee