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Speaker/Headphone switches off when communication headphones are in use.

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Pavillion p7-1517cb PC
Microsoft Windows 8.1 (64-bit)

Speaker/Headphone switches off every time the communication headphones are in use, which makes it so if I am calling a friend, I can't hear any background audio (music, etc.) and only their voice. When the communication headphones are not being used, the Speaker/Headphone switches back on.

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HP Support Agent
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Welcome to the HP Support Community!


I reviewed your post and I understand that the Speaker/Headphone switches off every time you make a call, or the communication headphones are in use.


Don’t worry, I assure you I will try my best to get this sorted.


When you make a call or join an audio conference the music (audio) which turns off and it is normal behavior and it is by design.


I hope that answers your question and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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