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AppleCider123
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Message 1 of 2
191
Flag Post

Speakers and Microphone not working

HP Recommended
HP Slim SO1-pF1013w

New product open. HP Slim SO1-pF1013w. Audio speaker  in 3.55 in back not working. Trying to get microphone to work as well

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@AppleCider123,

 

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Update the BIOS ?

 

HP Switch is changed As per picture?

 

 

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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