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Lightning_Rod
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Message 1 of 7
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Speakers don't work after HP Pavilion Desktop wakes up from power save mode

HP Recommended
Pavilion TP01-0019 PC
Microsoft Windows 10 (64-bit)

At boot-up, everything works fine.  However, after the machine wakes up from power save mode (currently set at 20 minutes of inactivity), there is no sound from the speakers.  Machine must be booted up again.

6 REPLIES 6
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 7
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Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Update the BIOS

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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tdashiell
Level 3
64 43 0 11
Message 3 of 7
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I have a new HP 9rd64aa.  I can't get the external speakers to work. I went into settings but don't see the speakers listed, just the Realtek.  Pc speakers work,  all software is updated.

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Lightning_Rod
Author
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Message 4 of 7
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1) According to the HP website, Softpaq is no longer available and has been replaced by HP Image Assistant, which in turn does not support Windows 10 version 2004 which is on my computer.  (It's brand-spanking new.)

 
2) When I went to the Device Manager to update the audio driver, it says the best driver is already installed.
 
One interesting thing I stumbled across ...  A game I have on the system is Age of Empires II.  As long as the software is open, even minimized and between games, the speakers remain on after power up.
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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 5 of 7
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@Lightning_Rod,

 

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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tdashiell
Level 3
64 43 0 11
Message 6 of 7
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Everything is updated.  I tried another new pc, same results.  I don't see external speakers anywhere,I don'tsee playback. . Drivers are updated.  I tried everything I could find online,  nothing worked.

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tdashiell
Level 3
64 43 0 11
Message 7 of 7
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I  can't get past Virtual Assistant to get a Chat Rep.

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