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02-13-2020 09:13 PM
My speakers make a popping sound at a frequency just slightly longer than 1 second with no other sounds coming out. Troubleshooting so far: a) Connected headphones - no popping sound, but also no other sound, b) reinstalled the audio driver and restarted the computer - no change, c) adjusted the audio balance to check each speaker - both speakers are making the noise.
The computer came with Windows 10. No new software upgrades or additions have been made before this problem started.
02-17-2020 03:01 PM
Welcome to HP support community.
If the headphones are fine, its an issue with the speakers alone, run a hardware test on the speaker using the hardware diagnostic tool.
Follow the steps mentioned under "Running component tests" in this document to run Audio test:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
03-24-2020 05:14 AM
No, sorry, I did not get a fix. What I ended up doing was getting a Bluetooth speaker and connected it to the computer. Specifically, I’m using a Jabra speaker that comes with a microphone as well. I believe the speakers are bad and it will cost more to get them repaired.
03-24-2020 06:28 AM
Thanks for the reply. I have a positive update - I did a repair of the Windows 10 installation and it's fixed the issue.
The audio is back working as before.
I did a manual update of the AMD Radeon graphics driver yesterday and although it worked fine yesterday, this morning it didn't. I suspect I hadn't restarted my computer since installing the update and so any changes that were made with the AMD update yesterday didn't fully take effect until this morning when I turned my computer on.
I tried rolling back the graphics drivers and even installed the recommended ones from the HP website, but this still didn't fix the issue. Only doing a repair of the Windows 10 installation fixed the issue, I presume this uninstalled the graphics driver completely.
Hope this can fix your system too!