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HP Recommended
Spectre One
Microsoft Windows 10 (32-bit)

So I have this Spectre One (all in One) with Audio Beats. Its a 6 year old computer that comes from Fabric with windows 8. Now it`s a windows 10 and the computer has a BeatsAudio Speaker but its been a while since its not working. The computer doenst recognize the Speaker. Neither the Beats program is installed], looks like its never been a beats computer. I tried to reiinstall de drivers but it comes with a error 9998 that tells the Driver cant be installed becausa of its requirements. I have tried alot of ways , but nothing is succesful. 

4 REPLIES 4
HP Recommended

Hi:

 

See if installing this W10 IDT audio driver gets the audio to work correctly again.  Restart the PC after installing the driver...

 

 6.10.6504.0

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

HP Recommended

I have the same issues with my spectre one all in one. just updated to win 10 and now the audio drivers are not loading.

any help would be appreciated

HP Recommended

By the way, I did installed the audio driver suggested in the previous post.

didn't seem to do anything, or I am not configuring it correctly.

HP Recommended

@Jose37 That entirely depends on which product you have, as the audio driver updates are specific to the model, here's what I need:

 

Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.